Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 36 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
2. 2.True or false: “dirty hands with food” is good customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) greeting with a smile (d) ignoring a customer
5. 5.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
6. 6.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) a tidy stall table (d) clean, covered food
8. 8.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) giving correct change (d) arguing with a buyer
9. 9.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
11. 11.Which of these is poor customer service? (a) rude replies (b) a clear price board (c) greeting with a smile (d) clean, covered food
12. 12.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) rude replies (d) sorry for a long wait
13. 13.True or false: “hiding the prices” is poor customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) greeting with a smile (d) hiding the prices
15. 15.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
16. 16.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
17. 17.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) clean, covered food (d) ignoring a customer
18. 18.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) a tidy stall table (b) ignoring a customer (c) rude replies (d) serving friends first
20. 20.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) counting change wrongly (d) saying thank you
21. 21.True or false: “greeting with a smile” is good customer service. (a) False (b) True
22. 22.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
23. 23.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
24. 24.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
25. 25.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) a sticky, messy table (d) fixing mistakes quickly
27. 27.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) ignoring a customer (d) giving correct change
28. 28.True or false: “hiding the prices” is good customer service. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) a tidy stall table (d) clean, covered food
30. 30.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
31. 31.True or false: “saying thank you” is good customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) listening to complaints (d) serving friends first
33. 33.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) a tidy stall table (d) clean, covered food
34. 34.True or false: “serving friends first” is good customer service. (a) False (b) True
35. 35.True or false: “ignoring a customer” is good customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) sorry for a long wait (d) greeting with a smile
37. 37.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) serving friends first (d) fixing mistakes quickly
38. 38.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) sorry for a long wait (d) listening to complaints
39. 39.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) hiding the prices (d) ignoring a customer

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