Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 351 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
2. 2.Which of these is poor customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) a tidy stall table (d) clean, covered food
3. 3.Which of these is poor customer service? (a) a tidy stall table (b) counting change wrongly (c) saying thank you (d) listening to complaints
4. 4.True or false: “ignoring a customer” is good customer service. (a) True (b) False
5. 5.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) hiding the prices (d) a clear price board
6. 6.Which of these is poor customer service? (a) a clear price board (b) rude replies (c) saying thank you (d) greeting with a smile
7. 7.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) serving friends first (d) clean, covered food
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) ignoring a customer (d) arguing with a buyer
10. 10.Which of these is good customer service? (a) clean, covered food (b) a sticky, messy table (c) ignoring a customer (d) chatting on the phone
11. 11.True or false: “listening to complaints” is good customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
16. 16.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) a tidy stall table (d) fixing mistakes quickly
17. 17.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
18. 18.True or false: “a clear price board” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) a sticky, messy table (d) rude replies
20. 20.🔍 Which is the odd one out? (a) chatting on the phone (b) serving friends first (c) counting change wrongly (d) listening to complaints
21. 21.True or false: “rude replies” is good customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) listening to complaints (b) counting change wrongly (c) giving correct change (d) fixing mistakes quickly
23. 23.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) a sticky, messy table (b) listening to complaints (c) saying thank you (d) a clear price board
25. 25.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) greeting with a smile (d) dirty hands with food
26. 26.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
27. 27.Which of these is poor customer service? (a) sorry for a long wait (b) serving friends first (c) giving correct change (d) clean, covered food
28. 28.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
29. 29.Which of these is good customer service? (a) a tidy stall table (b) dirty hands with food (c) counting change wrongly (d) arguing with a buyer
30. 30.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) greeting with a smile (d) chatting on the phone
31. 31.True or false: “greeting with a smile” is good customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
33. 33.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) dirty hands with food (d) a sticky, messy table
35. 35.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) hiding the prices (b) a clear price board (c) rude replies (d) chatting on the phone
37. 37.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) dirty hands with food (d) arguing with a buyer
38. 38.True or false: “clean, covered food” is good customer service. (a) True (b) False
39. 39.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
40. 40.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) clean, covered food (d) a sticky, messy table

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