Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 352 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
2. 2.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) a clear price board (d) sorry for a long wait
3. 3.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) saying thank you (d) a sticky, messy table
4. 4.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
6. 6.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
7. 7.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) a tidy stall table (d) ignoring a customer
9. 9.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) hiding the prices (d) listening to complaints
10. 10.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) listening to complaints (d) serving friends first
11. 11.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) listening to complaints (d) a clear price board
13. 13.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
14. 14.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
15. 15.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) counting change wrongly (d) clean, covered food
17. 17.True or false: “a clear price board” is poor customer service. (a) True (b) False
18. 18.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
19. 19.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
21. 21.True or false: “a tidy stall table” is good customer service. (a) True (b) False
22. 22.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) rude replies (d) sorry for a long wait
23. 23.True or false: “greeting with a smile” is good customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
26. 26.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
30. 30.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
31. 31.Which of these is poor customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) greeting with a smile (d) giving correct change
32. 32.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) arguing with a buyer (d) a clear price board
33. 33.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) serving friends first (d) rude replies
34. 34.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) saying thank you (d) rude replies
35. 35.Which of these is poor customer service? (a) giving correct change (b) arguing with a buyer (c) clean, covered food (d) a tidy stall table
36. 36.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) greeting with a smile (d) ignoring a customer
38. 38.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) a tidy stall table (d) clean, covered food
39. 39.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) ignoring a customer (d) fixing mistakes quickly
40. 40.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False

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