Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 353 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) serving friends first (d) counting change wrongly
4. 4.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
5. 5.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) saying thank you (d) serving friends first
6. 6.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) counting change wrongly (d) clean, covered food
7. 7.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) arguing with a buyer (d) sorry for a long wait
8. 8.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
9. 9.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
10. 10.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) sorry for a long wait (d) chatting on the phone
12. 12.True or false: “counting change wrongly” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
14. 14.True or false: “a clear price board” is good customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) arguing with a buyer (d) fixing mistakes quickly
17. 17.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
18. 18.Which of these is poor customer service? (a) a tidy stall table (b) a clear price board (c) clean, covered food (d) rude replies
19. 19.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) greeting with a smile (d) clean, covered food
20. 20.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
21. 21.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
22. 22.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) fixing mistakes quickly (d) arguing with a buyer
23. 23.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
24. 24.True or false: “giving correct change” is poor customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) counting change wrongly (d) hiding the prices
29. 29.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) serving friends first (d) a clear price board
31. 31.True or false: “a clear price board” is poor customer service. (a) True (b) False
32. 32.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) rude replies (d) a clear price board
33. 33.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) chatting on the phone (d) greeting with a smile
34. 34.True or false: “chatting on the phone” is good customer service. (a) True (b) False
35. 35.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
36. 36.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
37. 37.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) ignoring a customer (d) a tidy stall table
38. 38.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) chatting on the phone (d) giving correct change
39. 39.True or false: “rude replies” is poor customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) clean, covered food (d) rude replies

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