Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 354 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) greeting with a smile (d) arguing with a buyer
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
3. 3.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) clean, covered food (d) arguing with a buyer
4. 4.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
5. 5.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
6. 6.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) rude replies (d) saying thank you
7. 7.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) serving friends first (d) chatting on the phone
8. 8.True or false: “rude replies” is good customer service. (a) False (b) True
9. 9.True or false: “serving friends first” is poor customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) saying thank you (b) a sticky, messy table (c) counting change wrongly (d) rude replies
11. 11.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
12. 12.True or false: “hiding the prices” is poor customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) sorry for a long wait (d) chatting on the phone
15. 15.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) hiding the prices (d) ignoring a customer
16. 16.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) serving friends first (d) giving correct change
18. 18.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
19. 19.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) hiding the prices (d) giving correct change
20. 20.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) a clear price board (d) arguing with a buyer
21. 21.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
22. 22.Which of these is poor customer service? (a) dirty hands with food (b) a clear price board (c) giving correct change (d) saying thank you
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) counting change wrongly (d) clean, covered food
24. 24.Which of these is good customer service? (a) serving friends first (b) rude replies (c) dirty hands with food (d) sorry for a long wait
25. 25.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
26. 26.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) counting change wrongly (d) dirty hands with food
27. 27.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) listening to complaints (d) ignoring a customer
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) fixing mistakes quickly (d) listening to complaints
29. 29.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) giving correct change (d) a sticky, messy table
30. 30.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
31. 31.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
32. 32.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) ignoring a customer (d) dirty hands with food
34. 34.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
35. 35.True or false: “dirty hands with food” is good customer service. (a) False (b) True
36. 36.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
37. 37.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) a tidy stall table (d) hiding the prices
38. 38.True or false: “counting change wrongly” is good customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) fixing mistakes quickly (d) dirty hands with food
40. 40.True or false: “saying thank you” is good customer service. (a) True (b) False

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