Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 355 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) serving friends first (b) rude replies (c) saying thank you (d) hiding the prices
2. 2.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
3. 3.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
5. 5.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
6. 6.True or false: “clean, covered food” is poor customer service. (a) False (b) True
7. 7.True or false: “saying thank you” is poor customer service. (a) False (b) True
8. 8.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
9. 9.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
10. 10.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) greeting with a smile (d) a sticky, messy table
12. 12.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) listening to complaints (d) hiding the prices
13. 13.True or false: “listening to complaints” is poor customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) a sticky, messy table (d) giving correct change
15. 15.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
18. 18.Which of these is poor customer service? (a) serving friends first (b) sorry for a long wait (c) a clear price board (d) fixing mistakes quickly
19. 19.True or false: “clean, covered food” is good customer service. (a) False (b) True
20. 20.True or false: “dirty hands with food” is good customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) sorry for a long wait (d) a tidy stall table
22. 22.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
23. 23.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
24. 24.Which of these is poor customer service? (a) greeting with a smile (b) hiding the prices (c) a clear price board (d) giving correct change
25. 25.True or false: “listening to complaints” is good customer service. (a) False (b) True
26. 26.True or false: “serving friends first” is poor customer service. (a) False (b) True
27. 27.Which of these is poor customer service? (a) ignoring a customer (b) giving correct change (c) a clear price board (d) listening to complaints
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) hiding the prices (d) saying thank you
29. 29.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) giving correct change (d) arguing with a buyer
30. 30.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) listening to complaints (d) greeting with a smile
32. 32.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) rude replies (d) saying thank you
33. 33.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) ignoring a customer (d) fixing mistakes quickly
34. 34.Which of these is good customer service? (a) a tidy stall table (b) a sticky, messy table (c) ignoring a customer (d) dirty hands with food
35. 35.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) arguing with a buyer (d) greeting with a smile
36. 36.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) fixing mistakes quickly (d) dirty hands with food
37. 37.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) arguing with a buyer (d) saying thank you
38. 38.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) ignoring a customer (d) a clear price board
39. 39.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) greeting with a smile (d) arguing with a buyer
40. 40.Which of these is poor customer service? (a) dirty hands with food (b) listening to complaints (c) clean, covered food (d) greeting with a smile

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