Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 356 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
2. 2.Which of these is poor customer service? (a) dirty hands with food (b) clean, covered food (c) giving correct change (d) greeting with a smile
3. 3.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) hiding the prices (d) arguing with a buyer
4. 4.Which of these is good customer service? (a) chatting on the phone (b) saying thank you (c) ignoring a customer (d) arguing with a buyer
5. 5.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) arguing with a buyer (d) a clear price board
6. 6.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
7. 7.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) sorry for a long wait (d) a sticky, messy table
8. 8.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) rude replies (d) greeting with a smile
10. 10.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) serving friends first (d) dirty hands with food
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
12. 12.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) giving correct change (d) saying thank you
13. 13.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) counting change wrongly (d) rude replies
14. 14.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
15. 15.True or false: “serving friends first” is good customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
17. 17.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
18. 18.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) chatting on the phone (d) fixing mistakes quickly
19. 19.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) dirty hands with food (d) sorry for a long wait
20. 20.True or false: “clean, covered food” is poor customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) arguing with a buyer (d) hiding the prices
22. 22.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) saying thank you (d) clean, covered food
24. 24.True or false: “saying thank you” is good customer service. (a) True (b) False
25. 25.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
26. 26.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) serving friends first (d) saying thank you
27. 27.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) dirty hands with food (d) listening to complaints
28. 28.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
29. 29.True or false: “chatting on the phone” is good customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) a clear price board (d) dirty hands with food
31. 31.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
32. 32.True or false: “giving correct change” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
34. 34.True or false: “hiding the prices” is poor customer service. (a) False (b) True
35. 35.True or false: “saying thank you” is poor customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) clean, covered food (d) sorry for a long wait
37. 37.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
38. 38.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
39. 39.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service

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