Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 357 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) fixing mistakes quickly (d) a clear price board
3. 3.Which of these is good customer service? (a) a sticky, messy table (b) listening to complaints (c) rude replies (d) counting change wrongly
4. 4.True or false: “chatting on the phone” is good customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
6. 6.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
10. 10.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
12. 12.True or false: “listening to complaints” is good customer service. (a) True (b) False
13. 13.True or false: “saying thank you” is poor customer service. (a) True (b) False
14. 14.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) hiding the prices (d) saying thank you
15. 15.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
16. 16.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
17. 17.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) a clear price board (d) ignoring a customer
18. 18.True or false: “dirty hands with food” is good customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
21. 21.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) rude replies (d) fixing mistakes quickly
22. 22.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) a sticky, messy table (d) listening to complaints
23. 23.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) arguing with a buyer (d) a clear price board
24. 24.True or false: “serving friends first” is good customer service. (a) False (b) True
25. 25.True or false: “giving correct change” is poor customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) arguing with a buyer (d) chatting on the phone
27. 27.True or false: “a clear price board” is poor customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) rude replies (b) greeting with a smile (c) clean, covered food (d) listening to complaints
29. 29.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) saying thank you (d) greeting with a smile
30. 30.Which of these is good customer service? (a) a sticky, messy table (b) greeting with a smile (c) arguing with a buyer (d) dirty hands with food
31. 31.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) saying thank you (d) clean, covered food
32. 32.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
33. 33.Which of these is poor customer service? (a) hiding the prices (b) saying thank you (c) clean, covered food (d) sorry for a long wait
34. 34.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) arguing with a buyer (d) dirty hands with food
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) saying thank you (d) a sticky, messy table
36. 36.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) counting change wrongly (d) rude replies
38. 38.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) serving friends first (d) a tidy stall table
39. 39.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) listening to complaints (d) chatting on the phone

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