Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 358 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) dirty hands with food (d) hiding the prices
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
3. 3.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
4. 4.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) listening to complaints (d) sorry for a long wait
5. 5.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) serving friends first (d) rude replies
6. 6.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) rude replies (d) clean, covered food
7. 7.Which of these is poor customer service? (a) arguing with a buyer (b) saying thank you (c) a clear price board (d) greeting with a smile
8. 8.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) hiding the prices (d) greeting with a smile
9. 9.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
10. 10.Which of these is good customer service? (a) giving correct change (b) a sticky, messy table (c) rude replies (d) counting change wrongly
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
12. 12.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) rude replies (d) saying thank you
13. 13.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
14. 14.Which of these is good customer service? (a) rude replies (b) serving friends first (c) listening to complaints (d) chatting on the phone
15. 15.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
16. 16.True or false: “saying thank you” is poor customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
18. 18.Which of these is good customer service? (a) arguing with a buyer (b) saying thank you (c) chatting on the phone (d) a sticky, messy table
19. 19.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
20. 20.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) giving correct change (d) rude replies
21. 21.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
24. 24.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) hiding the prices (d) ignoring a customer
26. 26.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) arguing with a buyer (d) a clear price board
27. 27.True or false: “listening to complaints” is good customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) rude replies (d) sorry for a long wait
32. 32.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) counting change wrongly (d) hiding the prices
33. 33.Which of these is poor customer service? (a) a sticky, messy table (b) a clear price board (c) greeting with a smile (d) a tidy stall table
34. 34.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) a clear price board (d) a tidy stall table
36. 36.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) counting change wrongly (d) hiding the prices
38. 38.True or false: “clean, covered food” is poor customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service

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