Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 359 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) chatting on the phone (b) giving correct change (c) a clear price board (d) saying thank you
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
3. 3.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) ignoring a customer (d) greeting with a smile
4. 4.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) listening to complaints (d) serving friends first
6. 6.True or false: “saying thank you” is poor customer service. (a) False (b) True
7. 7.Which of these is good customer service? (a) greeting with a smile (b) a sticky, messy table (c) arguing with a buyer (d) hiding the prices
8. 8.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) giving correct change (d) a clear price board
10. 10.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) fixing mistakes quickly (d) counting change wrongly
11. 11.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
13. 13.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) clean, covered food (d) counting change wrongly
14. 14.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
16. 16.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
17. 17.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) a sticky, messy table (d) fixing mistakes quickly
18. 18.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) listening to complaints (d) dirty hands with food
20. 20.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
21. 21.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) a sticky, messy table (d) ignoring a customer
22. 22.True or false: “hiding the prices” is good customer service. (a) True (b) False
23. 23.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) a sticky, messy table (d) a tidy stall table
24. 24.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) rude replies (d) sorry for a long wait
25. 25.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) ignoring a customer (d) clean, covered food
26. 26.True or false: “listening to complaints” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
30. 30.True or false: “saying thank you” is good customer service. (a) True (b) False
31. 31.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) sorry for a long wait (d) dirty hands with food
32. 32.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) saying thank you (d) clean, covered food
33. 33.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) rude replies (d) sorry for a long wait
34. 34.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) saying thank you (d) hiding the prices
35. 35.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
39. 39.True or false: “a clear price board” is good customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) serving friends first (d) greeting with a smile

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