Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 360 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
2. 2.Which of these is good customer service? (a) sorry for a long wait (b) a sticky, messy table (c) hiding the prices (d) serving friends first
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
4. 4.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) sorry for a long wait (d) ignoring a customer
5. 5.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
6. 6.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) ignoring a customer (d) saying thank you
7. 7.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
9. 9.True or false: “ignoring a customer” is good customer service. (a) True (b) False
10. 10.True or false: “giving correct change” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
12. 12.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) chatting on the phone (d) serving friends first
13. 13.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
15. 15.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) greeting with a smile (d) serving friends first
16. 16.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) counting change wrongly (d) listening to complaints
17. 17.True or false: “greeting with a smile” is good customer service. (a) True (b) False
18. 18.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) greeting with a smile (d) dirty hands with food
19. 19.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) hiding the prices (d) sorry for a long wait
20. 20.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) greeting with a smile (d) serving friends first
21. 21.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
22. 22.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
23. 23.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) chatting on the phone (d) giving correct change
24. 24.Which of these is poor customer service? (a) counting change wrongly (b) sorry for a long wait (c) saying thank you (d) greeting with a smile
25. 25.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) counting change wrongly (d) chatting on the phone
26. 26.True or false: “saying thank you” is poor customer service. (a) False (b) True
27. 27.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) rude replies (d) greeting with a smile
28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) serving friends first (d) hiding the prices
29. 29.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) ignoring a customer (d) a clear price board
30. 30.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
31. 31.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
32. 32.True or false: “giving correct change” is good customer service. (a) True (b) False
33. 33.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
34. 34.True or false: “dirty hands with food” is good customer service. (a) True (b) False
35. 35.True or false: “a clear price board” is good customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
37. 37.Which of these is poor customer service? (a) giving correct change (b) chatting on the phone (c) greeting with a smile (d) sorry for a long wait
38. 38.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
39. 39.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service

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