Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 37 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
2. 2.True or false: “listening to complaints” is poor customer service. (a) False (b) True
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
4. 4.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
5. 5.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) hiding the prices (d) serving friends first
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
7. 7.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
9. 9.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
10. 10.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
11. 11.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) a sticky, messy table (d) a clear price board
12. 12.Which of these is poor customer service? (a) listening to complaints (b) rude replies (c) giving correct change (d) fixing mistakes quickly
13. 13.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) hiding the prices (d) rude replies
14. 14.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) fixing mistakes quickly (d) hiding the prices
16. 16.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) serving friends first (d) a tidy stall table
17. 17.True or false: “clean, covered food” is poor customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) sorry for a long wait (d) counting change wrongly
19. 19.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) listening to complaints (d) clean, covered food
20. 20.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
21. 21.True or false: “listening to complaints” is good customer service. (a) True (b) False
22. 22.True or false: “serving friends first” is poor customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
24. 24.True or false: “a tidy stall table” is good customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
26. 26.True or false: “ignoring a customer” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) a tidy stall table (d) dirty hands with food
29. 29.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
30. 30.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) rude replies (d) a tidy stall table
31. 31.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) clean, covered food (d) fixing mistakes quickly
32. 32.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) listening to complaints (d) a tidy stall table
34. 34.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
35. 35.Which of these is poor customer service? (a) counting change wrongly (b) a clear price board (c) giving correct change (d) a tidy stall table
36. 36.Which of these is good customer service? (a) hiding the prices (b) saying thank you (c) arguing with a buyer (d) serving friends first
37. 37.Which of these is good customer service? (a) clean, covered food (b) dirty hands with food (c) hiding the prices (d) serving friends first
38. 38.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) sorry for a long wait (d) saying thank you
39. 39.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) counting change wrongly (d) a sticky, messy table
40. 40.True or false: “giving correct change” is good customer service. (a) False (b) True

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