Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 361 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
2. 2.Which of these is good customer service? (a) chatting on the phone (b) saying thank you (c) a sticky, messy table (d) rude replies
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
4. 4.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) rude replies (d) a tidy stall table
5. 5.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) a clear price board (d) chatting on the phone
7. 7.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) fixing mistakes quickly (d) sorry for a long wait
8. 8.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
9. 9.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) dirty hands with food (d) chatting on the phone
11. 11.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) giving correct change (d) serving friends first
12. 12.Which of these is poor customer service? (a) saying thank you (b) chatting on the phone (c) a tidy stall table (d) sorry for a long wait
13. 13.True or false: “saying thank you” is poor customer service. (a) True (b) False
14. 14.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) a clear price board (d) ignoring a customer
15. 15.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) chatting on the phone (d) giving correct change
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) a sticky, messy table (d) sorry for a long wait
17. 17.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
18. 18.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
19. 19.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
20. 20.Which of these is good customer service? (a) sorry for a long wait (b) serving friends first (c) hiding the prices (d) counting change wrongly
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
22. 22.True or false: “serving friends first” is good customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
24. 24.Which of these is poor customer service? (a) sorry for a long wait (b) a sticky, messy table (c) clean, covered food (d) giving correct change
25. 25.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) sorry for a long wait (d) serving friends first
27. 27.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) counting change wrongly (b) a tidy stall table (c) saying thank you (d) listening to complaints
29. 29.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) clean, covered food (d) arguing with a buyer
30. 30.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
31. 31.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
34. 34.Which of these is poor customer service? (a) rude replies (b) greeting with a smile (c) fixing mistakes quickly (d) a tidy stall table
35. 35.True or false: “counting change wrongly” is good customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) hiding the prices (d) a clear price board
37. 37.True or false: “hiding the prices” is poor customer service. (a) False (b) True
38. 38.True or false: “a tidy stall table” is good customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
40. 40.True or false: “counting change wrongly” is poor customer service. (a) False (b) True

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