Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 362 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
2. 2.Which of these is good customer service? (a) rude replies (b) fixing mistakes quickly (c) counting change wrongly (d) a sticky, messy table
3. 3.Which of these is good customer service? (a) a sticky, messy table (b) a tidy stall table (c) rude replies (d) arguing with a buyer
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
5. 5.True or false: “dirty hands with food” is good customer service. (a) True (b) False
6. 6.Which of these is poor customer service? (a) hiding the prices (b) listening to complaints (c) fixing mistakes quickly (d) giving correct change
7. 7.Which of these is good customer service? (a) serving friends first (b) saying thank you (c) hiding the prices (d) a sticky, messy table
8. 8.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
9. 9.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) giving correct change (d) counting change wrongly
11. 11.Which of these is poor customer service? (a) sorry for a long wait (b) rude replies (c) clean, covered food (d) a tidy stall table
12. 12.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
13. 13.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) listening to complaints (d) a sticky, messy table
16. 16.True or false: “listening to complaints” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
18. 18.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) listening to complaints (d) giving correct change
19. 19.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
20. 20.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
22. 22.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) sorry for a long wait (d) serving friends first
23. 23.True or false: “saying thank you” is poor customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
29. 29.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) arguing with a buyer (d) fixing mistakes quickly
30. 30.True or false: “rude replies” is good customer service. (a) True (b) False
31. 31.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) chatting on the phone (d) fixing mistakes quickly
33. 33.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
36. 36.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) serving friends first (d) greeting with a smile
37. 37.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
38. 38.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) greeting with a smile (d) ignoring a customer
39. 39.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) greeting with a smile (d) fixing mistakes quickly

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