Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 363 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
3. 3.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
4. 4.True or false: “saying thank you” is good customer service. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) arguing with a buyer (d) listening to complaints
6. 6.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
8. 8.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
9. 9.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
10. 10.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) ignoring a customer (d) giving correct change
11. 11.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) serving friends first (d) greeting with a smile
14. 14.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) hiding the prices (d) saying thank you
15. 15.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) ignoring a customer (d) a sticky, messy table
16. 16.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) a sticky, messy table (d) a clear price board
17. 17.Which of these is poor customer service? (a) a tidy stall table (b) hiding the prices (c) saying thank you (d) sorry for a long wait
18. 18.Which of these is good customer service? (a) sorry for a long wait (b) rude replies (c) ignoring a customer (d) counting change wrongly
19. 19.Which of these is good customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) serving friends first (d) chatting on the phone
20. 20.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) a clear price board (d) arguing with a buyer
21. 21.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) fixing mistakes quickly (d) giving correct change
22. 22.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) serving friends first (d) saying thank you
24. 24.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) clean, covered food (d) ignoring a customer
25. 25.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) chatting on the phone (d) giving correct change
26. 26.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) clean, covered food (d) arguing with a buyer
27. 27.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) serving friends first (d) saying thank you
28. 28.Which of these is poor customer service? (a) a clear price board (b) dirty hands with food (c) fixing mistakes quickly (d) greeting with a smile
29. 29.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) arguing with a buyer (d) sorry for a long wait
30. 30.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
31. 31.True or false: “counting change wrongly” is good customer service. (a) False (b) True
32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
33. 33.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) sorry for a long wait (d) serving friends first
37. 37.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) clean, covered food (d) counting change wrongly
39. 39.True or false: “rude replies” is poor customer service. (a) True (b) False
40. 40.True or false: “hiding the prices” is poor customer service. (a) True (b) False

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