Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 364 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
2. 2.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) arguing with a buyer (d) a clear price board
3. 3.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
4. 4.True or false: “serving friends first” is poor customer service. (a) False (b) True
5. 5.Which of these is poor customer service? (a) a clear price board (b) chatting on the phone (c) giving correct change (d) fixing mistakes quickly
6. 6.True or false: “greeting with a smile” is good customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) giving correct change (d) listening to complaints
8. 8.🔍 Which is the odd one out? (a) serving friends first (b) sorry for a long wait (c) greeting with a smile (d) a tidy stall table
9. 9.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) sorry for a long wait (d) hiding the prices
10. 10.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) a clear price board (d) arguing with a buyer
11. 11.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) serving friends first (d) ignoring a customer
12. 12.True or false: “listening to complaints” is poor customer service. (a) False (b) True
13. 13.True or false: “clean, covered food” is good customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) rude replies (d) dirty hands with food
15. 15.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
17. 17.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
18. 18.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
19. 19.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) a clear price board (d) ignoring a customer
20. 20.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
21. 21.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) ignoring a customer (d) a tidy stall table
22. 22.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) arguing with a buyer (d) a sticky, messy table
23. 23.True or false: “rude replies” is poor customer service. (a) False (b) True
24. 24.True or false: “giving correct change” is poor customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) counting change wrongly (d) greeting with a smile
27. 27.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) dirty hands with food (d) fixing mistakes quickly
28. 28.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
30. 30.True or false: “counting change wrongly” is good customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) giving correct change (d) chatting on the phone
32. 32.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) greeting with a smile (d) listening to complaints
34. 34.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) dirty hands with food (d) a clear price board
35. 35.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
37. 37.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
38. 38.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
39. 39.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
40. 40.Which of these is poor customer service? (a) listening to complaints (b) dirty hands with food (c) clean, covered food (d) greeting with a smile

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