Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 365 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
3. 3.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
4. 4.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) chatting on the phone (d) dirty hands with food
6. 6.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
10. 10.True or false: “hiding the prices” is poor customer service. (a) False (b) True
11. 11.Which of these is good customer service? (a) greeting with a smile (b) dirty hands with food (c) arguing with a buyer (d) hiding the prices
12. 12.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) a tidy stall table (d) a sticky, messy table
13. 13.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) dirty hands with food (d) giving correct change
14. 14.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
15. 15.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
16. 16.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) arguing with a buyer (d) sorry for a long wait
17. 17.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
18. 18.True or false: “saying thank you” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) listening to complaints (d) a sticky, messy table
20. 20.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) listening to complaints (d) arguing with a buyer
21. 21.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) saying thank you (d) rude replies
23. 23.True or false: “saying thank you” is poor customer service. (a) False (b) True
24. 24.True or false: “listening to complaints” is poor customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
26. 26.True or false: “a clear price board” is poor customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) arguing with a buyer (d) sorry for a long wait
28. 28.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) hiding the prices (d) a clear price board
29. 29.Which of these is poor customer service? (a) giving correct change (b) counting change wrongly (c) listening to complaints (d) a tidy stall table
30. 30.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
31. 31.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
32. 32.True or false: “clean, covered food” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) a tidy stall table (d) greeting with a smile
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) a clear price board (d) chatting on the phone
36. 36.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
37. 37.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) greeting with a smile (d) a clear price board
38. 38.Which of these is poor customer service? (a) sorry for a long wait (b) chatting on the phone (c) clean, covered food (d) listening to complaints
39. 39.True or false: “clean, covered food” is good customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) hiding the prices (d) rude replies

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