Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 366 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) serving friends first (d) listening to complaints
2. 2.Which of these is good customer service? (a) hiding the prices (b) fixing mistakes quickly (c) rude replies (d) counting change wrongly
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
4. 4.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
7. 7.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
8. 8.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) a tidy stall table (d) counting change wrongly
9. 9.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) counting change wrongly (d) listening to complaints
10. 10.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) chatting on the phone (d) hiding the prices
11. 11.True or false: “serving friends first” is poor customer service. (a) False (b) True
12. 12.True or false: “serving friends first” is good customer service. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) counting change wrongly (d) giving correct change
14. 14.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) a clear price board (d) fixing mistakes quickly
17. 17.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) greeting with a smile (d) hiding the prices
18. 18.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) rude replies (d) a tidy stall table
19. 19.True or false: “ignoring a customer” is good customer service. (a) False (b) True
20. 20.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) ignoring a customer (d) clean, covered food
21. 21.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
22. 22.True or false: “clean, covered food” is good customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) fixing mistakes quickly (d) hiding the prices
25. 25.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
27. 27.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
28. 28.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) dirty hands with food (d) a tidy stall table
29. 29.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) rude replies (d) ignoring a customer
31. 31.True or false: “rude replies” is good customer service. (a) False (b) True
32. 32.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) ignoring a customer (d) giving correct change
35. 35.True or false: “listening to complaints” is poor customer service. (a) False (b) True
36. 36.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
37. 37.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) a tidy stall table (d) giving correct change
39. 39.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) listening to complaints (d) chatting on the phone
40. 40.Which of these is poor customer service? (a) sorry for a long wait (b) serving friends first (c) greeting with a smile (d) a clear price board

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids