Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 367 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
2. 2.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) a sticky, messy table (d) rude replies
5. 5.🔍 Which is the odd one out? (a) hiding the prices (b) dirty hands with food (c) ignoring a customer (d) giving correct change
6. 6.Which of these is poor customer service? (a) greeting with a smile (b) dirty hands with food (c) saying thank you (d) giving correct change
7. 7.True or false: “a clear price board” is poor customer service. (a) False (b) True
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
9. 9.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) fixing mistakes quickly (d) arguing with a buyer
10. 10.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) greeting with a smile (d) giving correct change
11. 11.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) rude replies (d) greeting with a smile
12. 12.True or false: “serving friends first” is poor customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
14. 14.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) saying thank you (d) counting change wrongly
15. 15.True or false: “listening to complaints” is poor customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
17. 17.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
18. 18.True or false: “ignoring a customer” is good customer service. (a) True (b) False
19. 19.Which of these is poor customer service? (a) rude replies (b) saying thank you (c) a clear price board (d) giving correct change
20. 20.🔍 Which is the odd one out? (a) serving friends first (b) sorry for a long wait (c) saying thank you (d) a clear price board
21. 21.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) rude replies (d) fixing mistakes quickly
22. 22.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
23. 23.True or false: “saying thank you” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) a clear price board (b) serving friends first (c) a sticky, messy table (d) arguing with a buyer
25. 25.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) greeting with a smile (d) rude replies
27. 27.True or false: “clean, covered food” is poor customer service. (a) False (b) True
28. 28.Which of these is good customer service? (a) greeting with a smile (b) hiding the prices (c) rude replies (d) serving friends first
29. 29.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
30. 30.Which of these is good customer service? (a) listening to complaints (b) serving friends first (c) ignoring a customer (d) arguing with a buyer
31. 31.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) clean, covered food (d) ignoring a customer
32. 32.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
34. 34.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
36. 36.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
38. 38.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) giving correct change (d) hiding the prices
39. 39.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) saying thank you (d) sorry for a long wait
40. 40.True or false: “a clear price board” is good customer service. (a) False (b) True

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