Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 368 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
2. 2.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
3. 3.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
4. 4.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
5. 5.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
6. 6.True or false: “hiding the prices” is good customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
8. 8.True or false: “serving friends first” is poor customer service. (a) False (b) True
9. 9.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) hiding the prices (d) sorry for a long wait
10. 10.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) clean, covered food (d) dirty hands with food
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
12. 12.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
13. 13.True or false: “a clear price board” is good customer service. (a) False (b) True
14. 14.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
15. 15.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) a clear price board (d) hiding the prices
16. 16.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) ignoring a customer (d) hiding the prices
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) saying thank you (d) a sticky, messy table
18. 18.True or false: “counting change wrongly” is good customer service. (a) True (b) False
19. 19.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
20. 20.Which of these is poor customer service? (a) arguing with a buyer (b) fixing mistakes quickly (c) clean, covered food (d) a clear price board
21. 21.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) greeting with a smile (d) arguing with a buyer
22. 22.True or false: “clean, covered food” is good customer service. (a) True (b) False
23. 23.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) sorry for a long wait (d) ignoring a customer
24. 24.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
25. 25.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) clean, covered food (d) chatting on the phone
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
28. 28.True or false: “a tidy stall table” is good customer service. (a) True (b) False
29. 29.True or false: “chatting on the phone” is good customer service. (a) True (b) False
30. 30.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) serving friends first (d) a clear price board
31. 31.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) dirty hands with food (d) giving correct change
34. 34.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) fixing mistakes quickly (d) greeting with a smile
35. 35.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
37. 37.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
38. 38.True or false: “serving friends first” is good customer service. (a) True (b) False
39. 39.True or false: “giving correct change” is good customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) listening to complaints (d) greeting with a smile

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