Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 369 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) a tidy stall table (d) dirty hands with food
2. 2.Which of these is poor customer service? (a) counting change wrongly (b) listening to complaints (c) giving correct change (d) a tidy stall table
3. 3.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
5. 5.Which of these is poor customer service? (a) chatting on the phone (b) greeting with a smile (c) a tidy stall table (d) fixing mistakes quickly
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
7. 7.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
8. 8.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) arguing with a buyer (d) fixing mistakes quickly
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
11. 11.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) chatting on the phone (d) arguing with a buyer
12. 12.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) serving friends first (d) listening to complaints
13. 13.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) rude replies (d) clean, covered food
15. 15.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) a sticky, messy table (d) arguing with a buyer
16. 16.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) saying thank you (d) hiding the prices
18. 18.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
21. 21.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) a tidy stall table (d) a sticky, messy table
22. 22.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) arguing with a buyer (d) greeting with a smile
24. 24.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) greeting with a smile (d) hiding the prices
25. 25.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) arguing with a buyer (d) giving correct change
27. 27.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) a sticky, messy table (d) ignoring a customer
29. 29.True or false: “saying thank you” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) giving correct change (d) fixing mistakes quickly
33. 33.Which of these is good customer service? (a) a clear price board (b) ignoring a customer (c) arguing with a buyer (d) dirty hands with food
34. 34.Which of these is poor customer service? (a) dirty hands with food (b) saying thank you (c) clean, covered food (d) sorry for a long wait
35. 35.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
36. 36.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
37. 37.True or false: “saying thank you” is good customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) sorry for a long wait (d) counting change wrongly
39. 39.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) a clear price board (d) dirty hands with food
40. 40.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) serving friends first (d) greeting with a smile

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