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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 370 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) ignoring a customer (d) a tidy stall table
  2. 2.Which of these is good customer service? (a) listening to complaints (b) serving friends first (c) counting change wrongly (d) hiding the prices
  3. 3.True or false: “counting change wrongly” is good customer service. (a) False (b) True
  4. 4.Which of these is good customer service? (a) a sticky, messy table (b) a clear price board (c) ignoring a customer (d) rude replies
  5. 5.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  6. 6.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) listening to complaints (d) chatting on the phone
  7. 7.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  8. 8.True or false: “a clear price board” is poor customer service. (a) False (b) True
  9. 9.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
  10. 10.True or false: “a tidy stall table” is good customer service. (a) True (b) False
  11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
  12. 12.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
  13. 13.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) dirty hands with food (d) saying thank you
  14. 14.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) fixing mistakes quickly (d) chatting on the phone
  15. 15.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  16. 16.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  17. 17.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) chatting on the phone (d) counting change wrongly
  18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
  19. 19.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
  20. 20.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  21. 21.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  22. 22.True or false: “clean, covered food” is poor customer service. (a) False (b) True
  23. 23.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  24. 24.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  25. 25.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) dirty hands with food (d) greeting with a smile
  26. 26.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) serving friends first (d) greeting with a smile
  27. 27.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) counting change wrongly (d) fixing mistakes quickly
  28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) counting change wrongly (d) arguing with a buyer
  29. 29.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  30. 30.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  31. 31.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  32. 32.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  33. 33.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  34. 34.True or false: “giving correct change” is good customer service. (a) True (b) False
  35. 35.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) giving correct change (d) arguing with a buyer
  36. 36.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) arguing with a buyer (d) greeting with a smile
  37. 37.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  38. 38.True or false: “hiding the prices” is good customer service. (a) False (b) True
  39. 39.True or false: “chatting on the phone” is good customer service. (a) True (b) False
  40. 40.True or false: “dirty hands with food” is good customer service. (a) False (b) True

Answer key

  1. a tidy stall table
  2. listening to complaints
  3. False
  4. a clear price board
  5. good service
  6. listening to complaints
  7. good service
  8. False
  9. buyers come back
  10. True
  11. say sorry, add sugar
  12. serve them in turn
  13. saying thank you
  14. chatting on the phone
  15. poor service
  16. poor service
  17. greeting with a smile
  18. give it back, say sorry
  19. thank them and note it
  20. True
  21. False
  22. False
  23. good service
  24. good service
  25. dirty hands with food
  26. greeting with a smile
  27. counting change wrongly
  28. clean, covered food
  29. False
  30. good service
  31. poor service
  32. poor service
  33. poor service
  34. True
  35. giving correct change
  36. arguing with a buyer
  37. good service
  38. False
  39. False
  40. False

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