Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 38 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) sorry for a long wait (d) a sticky, messy table
3. 3.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) greeting with a smile (d) serving friends first
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
5. 5.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
6. 6.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) clean, covered food (d) dirty hands with food
7. 7.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
8. 8.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) saying thank you (d) clean, covered food
9. 9.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) fixing mistakes quickly (d) giving correct change
10. 10.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
11. 11.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
13. 13.True or false: “clean, covered food” is poor customer service. (a) False (b) True
14. 14.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) ignoring a customer (d) sorry for a long wait
15. 15.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) a clear price board (d) arguing with a buyer
16. 16.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
19. 19.True or false: “giving correct change” is good customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) greeting with a smile (d) fixing mistakes quickly
21. 21.True or false: “saying thank you” is poor customer service. (a) True (b) False
22. 22.True or false: “chatting on the phone” is good customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) clean, covered food (b) ignoring a customer (c) rude replies (d) a sticky, messy table
24. 24.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
26. 26.Which of these is poor customer service? (a) a sticky, messy table (b) greeting with a smile (c) a clear price board (d) giving correct change
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
28. 28.Which of these is poor customer service? (a) a clear price board (b) chatting on the phone (c) saying thank you (d) listening to complaints
29. 29.True or false: “listening to complaints” is good customer service. (a) True (b) False
30. 30.True or false: “counting change wrongly” is good customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) dirty hands with food (b) giving correct change (c) rude replies (d) a sticky, messy table
32. 32.Which of these is good customer service? (a) arguing with a buyer (b) saying thank you (c) dirty hands with food (d) ignoring a customer
33. 33.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) fixing mistakes quickly (d) ignoring a customer
34. 34.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
35. 35.True or false: “saying thank you” is good customer service. (a) True (b) False
36. 36.True or false: “listening to complaints” is poor customer service. (a) True (b) False
37. 37.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
38. 38.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) a clear price board (d) giving correct change
39. 39.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) serving friends first (d) saying thank you
40. 40.True or false: “greeting with a smile” is good customer service. (a) True (b) False

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