Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 371 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) listening to complaints (b) ignoring a customer (c) counting change wrongly (d) chatting on the phone
2. 2.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
3. 3.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) arguing with a buyer (d) clean, covered food
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
5. 5.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
6. 6.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
7. 7.True or false: “giving correct change” is good customer service. (a) True (b) False
8. 8.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) arguing with a buyer (d) saying thank you
9. 9.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
10. 10.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a sticky, messy table (c) listening to complaints (d) greeting with a smile
11. 11.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
12. 12.True or false: “listening to complaints” is poor customer service. (a) True (b) False
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
14. 14.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
15. 15.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) saying thank you (d) a tidy stall table
16. 16.Which of these is good customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) chatting on the phone (d) ignoring a customer
17. 17.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) dirty hands with food (d) giving correct change
19. 19.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) rude replies (d) giving correct change
20. 20.True or false: “saying thank you” is poor customer service. (a) False (b) True
21. 21.Which of these is good customer service? (a) a tidy stall table (b) rude replies (c) dirty hands with food (d) hiding the prices
22. 22.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) a sticky, messy table (d) arguing with a buyer
23. 23.Which of these is poor customer service? (a) saying thank you (b) dirty hands with food (c) listening to complaints (d) a clear price board
24. 24.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
25. 25.True or false: “rude replies” is poor customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
28. 28.Which of these is good customer service? (a) hiding the prices (b) giving correct change (c) ignoring a customer (d) counting change wrongly
29. 29.Which of these is good customer service? (a) arguing with a buyer (b) greeting with a smile (c) a sticky, messy table (d) counting change wrongly
30. 30.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
32. 32.True or false: “a clear price board” is good customer service. (a) False (b) True
33. 33.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
34. 34.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) clean, covered food (d) rude replies
36. 36.Which of these is poor customer service? (a) chatting on the phone (b) giving correct change (c) saying thank you (d) fixing mistakes quickly
37. 37.True or false: “dirty hands with food” is good customer service. (a) True (b) False
38. 38.True or false: “hiding the prices” is poor customer service. (a) False (b) True
39. 39.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) listening to complaints (d) chatting on the phone

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