Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 372 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
2. 2.True or false: “clean, covered food” is poor customer service. (a) True (b) False
3. 3.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
4. 4.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
5. 5.True or false: “giving correct change” is poor customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) hiding the prices (d) chatting on the phone
9. 9.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) a clear price board (d) giving correct change
10. 10.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) counting change wrongly (d) fixing mistakes quickly
11. 11.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
12. 12.True or false: “greeting with a smile” is good customer service. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) a sticky, messy table (d) ignoring a customer
14. 14.True or false: “serving friends first” is poor customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) fixing mistakes quickly (d) dirty hands with food
16. 16.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) a tidy stall table (d) rude replies
18. 18.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) giving correct change (d) arguing with a buyer
20. 20.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) sorry for a long wait (d) counting change wrongly
21. 21.True or false: “listening to complaints” is good customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
23. 23.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) clean, covered food (d) dirty hands with food
24. 24.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) giving correct change (d) listening to complaints
25. 25.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
27. 27.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
30. 30.Which of these is good customer service? (a) dirty hands with food (b) giving correct change (c) chatting on the phone (d) ignoring a customer
31. 31.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
32. 32.Which of these is poor customer service? (a) a tidy stall table (b) ignoring a customer (c) saying thank you (d) giving correct change
33. 33.Which of these is poor customer service? (a) a clear price board (b) arguing with a buyer (c) fixing mistakes quickly (d) sorry for a long wait
34. 34.True or false: “a clear price board” is good customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) counting change wrongly (d) hiding the prices
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) listening to complaints (d) ignoring a customer
37. 37.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) chatting on the phone (d) saying thank you
38. 38.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
39. 39.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
40. 40.True or false: “dirty hands with food” is good customer service. (a) True (b) False

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids