Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 373 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) sorry for a long wait (d) serving friends first
2. 2.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) greeting with a smile (d) counting change wrongly
3. 3.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) sorry for a long wait (d) ignoring a customer
4. 4.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
5. 5.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) arguing with a buyer (d) a clear price board
6. 6.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) giving correct change (d) dirty hands with food
9. 9.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
10. 10.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
11. 11.True or false: “hiding the prices” is poor customer service. (a) True (b) False
12. 12.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) counting change wrongly (d) a clear price board
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
14. 14.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
15. 15.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
16. 16.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) rude replies (d) clean, covered food
17. 17.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
18. 18.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) saying thank you (d) dirty hands with food
20. 20.True or false: “saying thank you” is poor customer service. (a) False (b) True
21. 21.True or false: “giving correct change” is poor customer service. (a) False (b) True
22. 22.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
23. 23.True or false: “greeting with a smile” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) hiding the prices (d) greeting with a smile
26. 26.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
27. 27.True or false: “rude replies” is poor customer service. (a) True (b) False
28. 28.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) serving friends first (d) greeting with a smile
29. 29.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) ignoring a customer (d) a clear price board
30. 30.True or false: “clean, covered food” is good customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
33. 33.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) saying thank you (d) a tidy stall table
35. 35.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) ignoring a customer (d) saying thank you
36. 36.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) ignoring a customer (d) rude replies
37. 37.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
38. 38.True or false: “a clear price board” is poor customer service. (a) True (b) False
39. 39.True or false: “dirty hands with food” is good customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service

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