Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 374 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) rude replies (d) arguing with a buyer
2. 2.Which of these is good customer service? (a) a sticky, messy table (b) a clear price board (c) dirty hands with food (d) counting change wrongly
3. 3.True or false: “hiding the prices” is good customer service. (a) True (b) False
4. 4.True or false: “ignoring a customer” is good customer service. (a) True (b) False
5. 5.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
7. 7.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) fixing mistakes quickly (d) arguing with a buyer
8. 8.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) arguing with a buyer (d) counting change wrongly
9. 9.True or false: “listening to complaints” is poor customer service. (a) False (b) True
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
11. 11.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) arguing with a buyer (d) saying thank you
13. 13.True or false: “rude replies” is good customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) serving friends first (d) a sticky, messy table
15. 15.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
18. 18.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) listening to complaints (d) a clear price board
19. 19.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) saying thank you (d) dirty hands with food
20. 20.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) greeting with a smile (d) arguing with a buyer
22. 22.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) saying thank you (d) serving friends first
24. 24.True or false: “saying thank you” is good customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) counting change wrongly (d) rude replies
27. 27.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
29. 29.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) rude replies (d) listening to complaints
30. 30.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
31. 31.Which of these is good customer service? (a) ignoring a customer (b) listening to complaints (c) dirty hands with food (d) rude replies
32. 32.Which of these is good customer service? (a) clean, covered food (b) serving friends first (c) hiding the prices (d) chatting on the phone
33. 33.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
34. 34.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) counting change wrongly (d) saying thank you
35. 35.True or false: “a tidy stall table” is good customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) saying thank you (d) giving correct change
37. 37.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
38. 38.Which of these is poor customer service? (a) chatting on the phone (b) greeting with a smile (c) saying thank you (d) clean, covered food
39. 39.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
40. 40.Which of these is good customer service? (a) ignoring a customer (b) greeting with a smile (c) dirty hands with food (d) a sticky, messy table

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids