Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 375 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) ignoring a customer (d) a sticky, messy table
2. 2.True or false: “clean, covered food” is poor customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
5. 5.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) clean, covered food (d) ignoring a customer
6. 6.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) ignoring a customer (d) greeting with a smile
7. 7.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
8. 8.Which of these is poor customer service? (a) counting change wrongly (b) saying thank you (c) a tidy stall table (d) clean, covered food
9. 9.True or false: “serving friends first” is poor customer service. (a) False (b) True
10. 10.True or false: “hiding the prices” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
13. 13.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) serving friends first (d) clean, covered food
15. 15.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) saying thank you (d) arguing with a buyer
16. 16.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
17. 17.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) a tidy stall table (d) a sticky, messy table
18. 18.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
21. 21.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) counting change wrongly (d) a clear price board
22. 22.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) hiding the prices (d) greeting with a smile
23. 23.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) hiding the prices (d) fixing mistakes quickly
24. 24.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) sorry for a long wait (d) counting change wrongly
25. 25.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
27. 27.Which of these is poor customer service? (a) sorry for a long wait (b) dirty hands with food (c) greeting with a smile (d) a tidy stall table
28. 28.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) saying thank you (d) chatting on the phone
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
30. 30.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) ignoring a customer (d) saying thank you
31. 31.True or false: “rude replies” is good customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
33. 33.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) hiding the prices (d) a tidy stall table
34. 34.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
35. 35.Which of these is good customer service? (a) a tidy stall table (b) serving friends first (c) dirty hands with food (d) arguing with a buyer
36. 36.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) clean, covered food (d) a sticky, messy table
37. 37.True or false: “giving correct change” is poor customer service. (a) False (b) True
38. 38.True or false: “hiding the prices” is good customer service. (a) True (b) False
39. 39.Which of these is poor customer service? (a) greeting with a smile (b) rude replies (c) listening to complaints (d) a clear price board
40. 40.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service

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