Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 376 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
2. 2.True or false: “saying thank you” is good customer service. (a) True (b) False
3. 3.True or false: “listening to complaints” is poor customer service. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) ignoring a customer (d) arguing with a buyer
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
6. 6.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) sorry for a long wait (d) counting change wrongly
7. 7.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
8. 8.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) serving friends first (d) greeting with a smile
12. 12.Which of these is good customer service? (a) a clear price board (b) rude replies (c) arguing with a buyer (d) counting change wrongly
13. 13.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) hiding the prices (d) listening to complaints
14. 14.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) dirty hands with food (d) giving correct change
15. 15.True or false: “serving friends first” is poor customer service. (a) False (b) True
16. 16.Which of these is poor customer service? (a) ignoring a customer (b) giving correct change (c) greeting with a smile (d) clean, covered food
17. 17.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) rude replies (d) ignoring a customer
18. 18.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) a clear price board (d) giving correct change
19. 19.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) saying thank you (d) dirty hands with food
20. 20.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
22. 22.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) greeting with a smile (d) dirty hands with food
23. 23.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) greeting with a smile (d) serving friends first
24. 24.True or false: “rude replies” is good customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
26. 26.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
27. 27.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
28. 28.True or false: “rude replies” is poor customer service. (a) False (b) True
29. 29.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) counting change wrongly (d) a clear price board
30. 30.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
31. 31.Which of these is poor customer service? (a) hiding the prices (b) listening to complaints (c) greeting with a smile (d) clean, covered food
32. 32.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) counting change wrongly (d) a clear price board
33. 33.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
34. 34.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
35. 35.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
36. 36.True or false: “greeting with a smile” is good customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) a clear price board (d) giving correct change
39. 39.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) listening to complaints (d) giving correct change
40. 40.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) hiding the prices (d) sorry for a long wait

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