Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 377 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) serving friends first (b) greeting with a smile (c) counting change wrongly (d) hiding the prices
2. 2.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) arguing with a buyer (d) dirty hands with food
3. 3.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) rude replies (b) fixing mistakes quickly (c) sorry for a long wait (d) saying thank you
5. 5.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
6. 6.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) hiding the prices (d) rude replies
7. 7.True or false: “listening to complaints” is poor customer service. (a) False (b) True
8. 8.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
9. 9.True or false: “giving correct change” is poor customer service. (a) False (b) True
10. 10.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) counting change wrongly (d) listening to complaints
11. 11.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) counting change wrongly (d) a clear price board
12. 12.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
14. 14.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) chatting on the phone (d) listening to complaints
16. 16.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
17. 17.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
18. 18.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
19. 19.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
20. 20.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) dirty hands with food (d) clean, covered food
21. 21.Which of these is poor customer service? (a) ignoring a customer (b) sorry for a long wait (c) listening to complaints (d) a clear price board
22. 22.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) a clear price board (d) arguing with a buyer
23. 23.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
24. 24.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) clean, covered food (d) ignoring a customer
25. 25.True or false: “rude replies” is poor customer service. (a) True (b) False
26. 26.Which of these is poor customer service? (a) hiding the prices (b) a clear price board (c) giving correct change (d) a tidy stall table
27. 27.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) counting change wrongly (d) sorry for a long wait
28. 28.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
31. 31.True or false: “clean, covered food” is poor customer service. (a) True (b) False
32. 32.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
33. 33.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
35. 35.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) listening to complaints (d) rude replies
36. 36.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
37. 37.True or false: “a tidy stall table” is good customer service. (a) False (b) True
38. 38.True or false: “giving correct change” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) saying thank you (d) a clear price board
40. 40.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) listening to complaints (d) giving correct change

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