Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 378 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) a sticky, messy table (d) clean, covered food
2. 2.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) counting change wrongly (d) serving friends first
3. 3.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
4. 4.True or false: “rude replies” is good customer service. (a) True (b) False
5. 5.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
6. 6.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) arguing with a buyer (d) a clear price board
7. 7.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
8. 8.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
9. 9.Which of these is poor customer service? (a) rude replies (b) a clear price board (c) clean, covered food (d) greeting with a smile
10. 10.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) clean, covered food (d) chatting on the phone
11. 11.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) a tidy stall table (d) arguing with a buyer
13. 13.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) a tidy stall table (d) giving correct change
14. 14.Which of these is good customer service? (a) giving correct change (b) chatting on the phone (c) counting change wrongly (d) hiding the prices
15. 15.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
16. 16.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) hiding the prices (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) counting change wrongly (d) a tidy stall table
19. 19.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) a tidy stall table (d) dirty hands with food
20. 20.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
22. 22.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
24. 24.True or false: “chatting on the phone” is good customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) dirty hands with food (d) giving correct change
26. 26.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) dirty hands with food (d) saying thank you
27. 27.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) rude replies (d) a tidy stall table
28. 28.True or false: “a clear price board” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) sorry for a long wait (d) dirty hands with food
32. 32.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
33. 33.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
35. 35.True or false: “greeting with a smile” is good customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) dirty hands with food (d) ignoring a customer
37. 37.True or false: “dirty hands with food” is good customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) a clear price board (d) counting change wrongly
39. 39.True or false: “hiding the prices” is good customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) saying thank you (b) hiding the prices (c) a sticky, messy table (d) chatting on the phone

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