Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 379 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) saying thank you (d) dirty hands with food
2. 2.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
3. 3.True or false: “giving correct change” is good customer service. (a) True (b) False
4. 4.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) sorry for a long wait (d) arguing with a buyer
5. 5.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) hiding the prices (d) clean, covered food
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) a tidy stall table (c) rude replies (d) hiding the prices
7. 7.Which of these is poor customer service? (a) counting change wrongly (b) giving correct change (c) saying thank you (d) a clear price board
8. 8.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) a clear price board (d) greeting with a smile
9. 9.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
11. 11.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) clean, covered food (d) fixing mistakes quickly
14. 14.True or false: “counting change wrongly” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) fixing mistakes quickly (d) hiding the prices
16. 16.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) hiding the prices (d) greeting with a smile
17. 17.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
18. 18.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) listening to complaints (d) chatting on the phone
19. 19.Which of these is good customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) a sticky, messy table (d) arguing with a buyer
20. 20.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) chatting on the phone (d) saying thank you
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
22. 22.True or false: “clean, covered food” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) giving correct change (d) dirty hands with food
25. 25.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
26. 26.Which of these is poor customer service? (a) clean, covered food (b) ignoring a customer (c) listening to complaints (d) greeting with a smile
27. 27.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
28. 28.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) greeting with a smile (d) serving friends first
29. 29.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) serving friends first (d) listening to complaints
30. 30.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
31. 31.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
32. 32.True or false: “hiding the prices” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) rude replies (d) sorry for a long wait
34. 34.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
35. 35.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
36. 36.Which of these is poor customer service? (a) rude replies (b) fixing mistakes quickly (c) sorry for a long wait (d) clean, covered food
37. 37.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) hiding the prices (d) clean, covered food
38. 38.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
39. 39.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) giving correct change (d) a sticky, messy table
40. 40.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) saying thank you (d) sorry for a long wait

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