Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 380 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
2. 2.Which of these is good customer service? (a) giving correct change (b) chatting on the phone (c) counting change wrongly (d) ignoring a customer
3. 3.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) greeting with a smile (d) a clear price board
4. 4.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) a tidy stall table (d) rude replies
5. 5.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
6. 6.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
8. 8.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) listening to complaints (d) hiding the prices
9. 9.True or false: “a clear price board” is poor customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) sorry for a long wait (d) a sticky, messy table
11. 11.Which of these is good customer service? (a) a tidy stall table (b) ignoring a customer (c) counting change wrongly (d) a sticky, messy table
12. 12.True or false: “dirty hands with food” is good customer service. (a) True (b) False
13. 13.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) a clear price board (d) counting change wrongly
14. 14.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
15. 15.True or false: “hiding the prices” is poor customer service. (a) True (b) False
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
17. 17.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
18. 18.True or false: “giving correct change” is poor customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) giving correct change (d) greeting with a smile
20. 20.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
21. 21.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) giving correct change (d) dirty hands with food
24. 24.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) serving friends first (d) saying thank you
27. 27.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
28. 28.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) a sticky, messy table (d) saying thank you
30. 30.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
32. 32.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) ignoring a customer (d) greeting with a smile
33. 33.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
35. 35.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
36. 36.True or false: “hiding the prices” is good customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) hiding the prices (d) chatting on the phone
38. 38.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) saying thank you (d) giving correct change
39. 39.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) rude replies (d) listening to complaints

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