Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 39 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) a sticky, messy table (d) saying thank you
2. 2.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) greeting with a smile (d) a clear price board
3. 3.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) a sticky, messy table (d) sorry for a long wait
4. 4.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
5. 5.Which of these is poor customer service? (a) dirty hands with food (b) saying thank you (c) sorry for a long wait (d) giving correct change
6. 6.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
7. 7.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) arguing with a buyer (d) fixing mistakes quickly
8. 8.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
9. 9.Which of these is poor customer service? (a) arguing with a buyer (b) a tidy stall table (c) sorry for a long wait (d) greeting with a smile
10. 10.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) serving friends first (d) listening to complaints
11. 11.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
12. 12.True or false: “listening to complaints” is good customer service. (a) True (b) False
13. 13.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
15. 15.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) listening to complaints (b) hiding the prices (c) sorry for a long wait (d) fixing mistakes quickly
17. 17.Which of these is poor customer service? (a) rude replies (b) sorry for a long wait (c) giving correct change (d) a tidy stall table
18. 18.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) counting change wrongly (d) listening to complaints
19. 19.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
20. 20.True or false: “rude replies” is good customer service. (a) False (b) True
21. 21.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) rude replies (d) greeting with a smile
22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) dirty hands with food (d) chatting on the phone
23. 23.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
24. 24.True or false: “giving correct change” is poor customer service. (a) False (b) True
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
26. 26.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) saying thank you (d) counting change wrongly
27. 27.True or false: “clean, covered food” is poor customer service. (a) False (b) True
28. 28.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
29. 29.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
31. 31.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) chatting on the phone (d) serving friends first
33. 33.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
34. 34.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) a clear price board (d) hiding the prices
35. 35.True or false: “serving friends first” is poor customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) fixing mistakes quickly (d) serving friends first
37. 37.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
40. 40.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) clean, covered food (d) chatting on the phone

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