Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 381 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) listening to complaints (d) saying thank you
2. 2.Which of these is poor customer service? (a) serving friends first (b) saying thank you (c) sorry for a long wait (d) fixing mistakes quickly
3. 3.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) fixing mistakes quickly (d) a clear price board
4. 4.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
5. 5.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) clean, covered food (d) ignoring a customer
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) saying thank you (d) a tidy stall table
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
8. 8.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
13. 13.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
14. 14.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
15. 15.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
16. 16.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
17. 17.True or false: “rude replies” is good customer service. (a) True (b) False
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
19. 19.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) greeting with a smile (d) serving friends first
20. 20.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) fixing mistakes quickly (d) arguing with a buyer
21. 21.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) a sticky, messy table (d) greeting with a smile
24. 24.Which of these is good customer service? (a) serving friends first (b) rude replies (c) a sticky, messy table (d) a tidy stall table
25. 25.True or false: “giving correct change” is poor customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) dirty hands with food (d) fixing mistakes quickly
27. 27.Which of these is poor customer service? (a) hiding the prices (b) giving correct change (c) greeting with a smile (d) listening to complaints
28. 28.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) a sticky, messy table (d) serving friends first
29. 29.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) dirty hands with food (d) ignoring a customer
30. 30.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
31. 31.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) rude replies (d) greeting with a smile
32. 32.Which of these is good customer service? (a) a clear price board (b) rude replies (c) ignoring a customer (d) dirty hands with food
33. 33.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) a sticky, messy table (d) listening to complaints
34. 34.True or false: “clean, covered food” is good customer service. (a) False (b) True
35. 35.True or false: “giving correct change” is good customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) a clear price board (d) a tidy stall table
37. 37.True or false: “counting change wrongly” is good customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) hiding the prices (d) giving correct change
39. 39.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) rude replies (d) clean, covered food
40. 40.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service

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