Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 382 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
2. 2.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
3. 3.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
5. 5.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) dirty hands with food (d) giving correct change
6. 6.True or false: “listening to complaints” is good customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
9. 9.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
10. 10.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) ignoring a customer (d) chatting on the phone
11. 11.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) a clear price board (d) fixing mistakes quickly
13. 13.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
15. 15.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) sorry for a long wait (d) counting change wrongly
16. 16.True or false: “a tidy stall table” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
18. 18.Which of these is good customer service? (a) ignoring a customer (b) saying thank you (c) rude replies (d) a sticky, messy table
19. 19.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) chatting on the phone (d) listening to complaints
20. 20.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) hiding the prices (d) chatting on the phone
21. 21.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) fixing mistakes quickly (d) serving friends first
23. 23.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
24. 24.True or false: “giving correct change” is good customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
26. 26.True or false: “clean, covered food” is poor customer service. (a) True (b) False
27. 27.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) listening to complaints (d) hiding the prices
28. 28.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
30. 30.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
31. 31.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
32. 32.True or false: “dirty hands with food” is good customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) greeting with a smile (d) sorry for a long wait
34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) clean, covered food (d) counting change wrongly
35. 35.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
36. 36.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) rude replies (d) listening to complaints
38. 38.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) giving correct change (d) serving friends first
40. 40.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service

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