Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 383 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) ignoring a customer (d) rude replies
2. 2.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
3. 3.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) a tidy stall table (d) a sticky, messy table
4. 4.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) arguing with a buyer (d) hiding the prices
5. 5.Which of these is poor customer service? (a) a clear price board (b) rude replies (c) greeting with a smile (d) giving correct change
6. 6.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
7. 7.Which of these is good customer service? (a) saying thank you (b) chatting on the phone (c) counting change wrongly (d) arguing with a buyer
8. 8.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
9. 9.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) greeting with a smile (d) ignoring a customer
10. 10.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) listening to complaints (d) dirty hands with food
12. 12.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) giving correct change (d) arguing with a buyer
13. 13.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
14. 14.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) a tidy stall table (d) counting change wrongly
15. 15.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) serving friends first (d) a clear price board
16. 16.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) rude replies (d) dirty hands with food
17. 17.True or false: “clean, covered food” is good customer service. (a) False (b) True
18. 18.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
19. 19.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) giving correct change (d) a tidy stall table
20. 20.True or false: “serving friends first” is poor customer service. (a) False (b) True
21. 21.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) fixing mistakes quickly (d) hiding the prices
22. 22.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
24. 24.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
25. 25.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) counting change wrongly (d) sorry for a long wait
26. 26.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) saying thank you (d) greeting with a smile
27. 27.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
28. 28.True or false: “clean, covered food” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) giving correct change (d) clean, covered food
31. 31.Which of these is poor customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) saying thank you (d) giving correct change
32. 32.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) hiding the prices (d) sorry for a long wait
33. 33.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
37. 37.True or false: “greeting with a smile” is good customer service. (a) False (b) True
38. 38.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
39. 39.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) chatting on the phone (b) fixing mistakes quickly (c) a clear price board (d) saying thank you

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