Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 384 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “hiding the prices” is good customer service. (a) False (b) True
2. 2.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
3. 3.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
4. 4.True or false: “saying thank you” is poor customer service. (a) True (b) False
5. 5.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
6. 6.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
8. 8.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) sorry for a long wait (d) hiding the prices
9. 9.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
10. 10.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
11. 11.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) giving correct change (d) dirty hands with food
12. 12.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) dirty hands with food (d) a tidy stall table
13. 13.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) a tidy stall table (d) serving friends first
14. 14.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) arguing with a buyer (d) chatting on the phone
15. 15.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) ignoring a customer (d) a clear price board
16. 16.True or false: “saying thank you” is good customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) arguing with a buyer (d) saying thank you
18. 18.True or false: “serving friends first” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) ignoring a customer (d) a clear price board
20. 20.True or false: “greeting with a smile” is good customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) a clear price board (d) ignoring a customer
22. 22.True or false: “a tidy stall table” is good customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) giving correct change (d) chatting on the phone
24. 24.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) dirty hands with food (d) a sticky, messy table
25. 25.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) a sticky, messy table (d) sorry for a long wait
26. 26.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) rude replies (d) listening to complaints
27. 27.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
28. 28.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) hiding the prices (d) sorry for a long wait
29. 29.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) listening to complaints (d) greeting with a smile
30. 30.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) saying thank you (d) counting change wrongly
31. 31.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
32. 32.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) a clear price board (d) hiding the prices
33. 33.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) sorry for a long wait (d) chatting on the phone
36. 36.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
38. 38.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) rude replies (d) greeting with a smile
39. 39.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) chatting on the phone (b) serving friends first (c) sorry for a long wait (d) ignoring a customer

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