Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 385 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) saying thank you (d) chatting on the phone
2. 2.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) giving correct change (d) ignoring a customer
3. 3.True or false: “serving friends first” is poor customer service. (a) False (b) True
4. 4.Which of these is good customer service? (a) serving friends first (b) listening to complaints (c) arguing with a buyer (d) hiding the prices
5. 5.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
6. 6.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
7. 7.Which of these is poor customer service? (a) a clear price board (b) rude replies (c) clean, covered food (d) sorry for a long wait
8. 8.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) sorry for a long wait (d) chatting on the phone
9. 9.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
10. 10.True or false: “greeting with a smile” is good customer service. (a) False (b) True
11. 11.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) greeting with a smile (d) serving friends first
12. 12.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
13. 13.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
14. 14.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) rude replies (d) a tidy stall table
17. 17.Which of these is good customer service? (a) hiding the prices (b) clean, covered food (c) chatting on the phone (d) ignoring a customer
18. 18.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
19. 19.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
20. 20.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
21. 21.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) a clear price board (d) counting change wrongly
22. 22.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) counting change wrongly (d) giving correct change
23. 23.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
24. 24.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
26. 26.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
27. 27.True or false: “clean, covered food” is good customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) greeting with a smile (d) dirty hands with food
29. 29.Which of these is poor customer service? (a) dirty hands with food (b) sorry for a long wait (c) giving correct change (d) a tidy stall table
30. 30.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) a tidy stall table (d) serving friends first
31. 31.True or false: “ignoring a customer” is good customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
33. 33.True or false: “dirty hands with food” is good customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) chatting on the phone (b) serving friends first (c) a tidy stall table (d) ignoring a customer
35. 35.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) clean, covered food (d) a sticky, messy table
36. 36.True or false: “giving correct change” is good customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) greeting with a smile (d) a sticky, messy table
38. 38.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
39. 39.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
40. 40.True or false: “saying thank you” is poor customer service. (a) False (b) True

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