Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 386 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “clean, covered food” is good customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
3. 3.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) hiding the prices (d) saying thank you
4. 4.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) greeting with a smile (d) fixing mistakes quickly
5. 5.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
6. 6.Which of these is poor customer service? (a) hiding the prices (b) sorry for a long wait (c) a tidy stall table (d) clean, covered food
7. 7.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) chatting on the phone (d) a clear price board
9. 9.True or false: “a clear price board” is poor customer service. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) rude replies (d) ignoring a customer
11. 11.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
12. 12.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) saying thank you (d) hiding the prices
16. 16.Which of these is poor customer service? (a) counting change wrongly (b) giving correct change (c) a clear price board (d) greeting with a smile
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) listening to complaints (d) chatting on the phone
18. 18.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
19. 19.True or false: “serving friends first” is good customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) listening to complaints (d) giving correct change
21. 21.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
24. 24.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
25. 25.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) dirty hands with food (d) giving correct change
26. 26.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) listening to complaints (d) rude replies
27. 27.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
28. 28.Which of these is good customer service? (a) hiding the prices (b) clean, covered food (c) ignoring a customer (d) arguing with a buyer
29. 29.Which of these is poor customer service? (a) a sticky, messy table (b) saying thank you (c) giving correct change (d) greeting with a smile
30. 30.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) clean, covered food (d) serving friends first
31. 31.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
33. 33.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) counting change wrongly (d) greeting with a smile
34. 34.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
35. 35.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
36. 36.True or false: “dirty hands with food” is good customer service. (a) False (b) True
37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
38. 38.Which of these is poor customer service? (a) clean, covered food (b) serving friends first (c) a clear price board (d) giving correct change
39. 39.True or false: “listening to complaints” is good customer service. (a) False (b) True
40. 40.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids