Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 387 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) hiding the prices (b) listening to complaints (c) counting change wrongly (d) serving friends first
2. 2.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
4. 4.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
5. 5.True or false: “dirty hands with food” is good customer service. (a) True (b) False
6. 6.True or false: “giving correct change” is poor customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) dirty hands with food (d) a tidy stall table
8. 8.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
9. 9.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
10. 10.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) greeting with a smile (d) chatting on the phone
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
12. 12.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) a clear price board (d) serving friends first
13. 13.True or false: “hiding the prices” is poor customer service. (a) True (b) False
14. 14.Which of these is poor customer service? (a) ignoring a customer (b) sorry for a long wait (c) saying thank you (d) greeting with a smile
15. 15.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) listening to complaints (d) dirty hands with food
16. 16.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) clean, covered food (c) serving friends first (d) chatting on the phone
18. 18.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
20. 20.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) a clear price board (d) a sticky, messy table
21. 21.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) arguing with a buyer (d) rude replies
24. 24.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
25. 25.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) rude replies (d) counting change wrongly
26. 26.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) serving friends first (d) ignoring a customer
27. 27.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
28. 28.Which of these is poor customer service? (a) counting change wrongly (b) saying thank you (c) clean, covered food (d) a tidy stall table
29. 29.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
31. 31.True or false: “serving friends first” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) serving friends first (d) greeting with a smile
33. 33.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
34. 34.Which of these is poor customer service? (a) serving friends first (b) a clear price board (c) greeting with a smile (d) listening to complaints
35. 35.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
36. 36.True or false: “hiding the prices” is good customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) listening to complaints (d) arguing with a buyer
38. 38.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
39. 39.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) rude replies (d) greeting with a smile

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