Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 388 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) giving correct change (d) listening to complaints
2. 2.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
3. 3.True or false: “counting change wrongly” is good customer service. (a) True (b) False
4. 4.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
5. 5.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) dirty hands with food (d) greeting with a smile
6. 6.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) listening to complaints (d) sorry for a long wait
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
10. 10.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
11. 11.True or false: “dirty hands with food” is good customer service. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) counting change wrongly (d) fixing mistakes quickly
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
14. 14.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
15. 15.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) listening to complaints (d) a tidy stall table
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) a sticky, messy table (d) fixing mistakes quickly
17. 17.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) a clear price board (d) clean, covered food
18. 18.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) listening to complaints (d) clean, covered food
20. 20.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
22. 22.True or false: “hiding the prices” is poor customer service. (a) False (b) True
23. 23.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
24. 24.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) chatting on the phone (d) counting change wrongly
25. 25.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) clean, covered food (d) a sticky, messy table
26. 26.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) a sticky, messy table (d) greeting with a smile
27. 27.Which of these is good customer service? (a) dirty hands with food (b) a clear price board (c) arguing with a buyer (d) hiding the prices
28. 28.Which of these is good customer service? (a) listening to complaints (b) hiding the prices (c) chatting on the phone (d) a sticky, messy table
29. 29.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
30. 30.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
31. 31.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
32. 32.True or false: “greeting with a smile” is good customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
35. 35.True or false: “clean, covered food” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
37. 37.Which of these is poor customer service? (a) serving friends first (b) greeting with a smile (c) fixing mistakes quickly (d) clean, covered food
38. 38.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
39. 39.True or false: “a clear price board” is poor customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) a tidy stall table (d) ignoring a customer

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