Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 389 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
2. 2.True or false: “giving correct change” is good customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
4. 4.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) ignoring a customer (d) saying thank you
5. 5.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) a tidy stall table (d) a sticky, messy table
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) clean, covered food (d) saying thank you
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
8. 8.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) serving friends first (d) fixing mistakes quickly
9. 9.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) arguing with a buyer (d) saying thank you
10. 10.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
11. 11.True or false: “hiding the prices” is poor customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) rude replies (d) a tidy stall table
14. 14.Which of these is good customer service? (a) serving friends first (b) saying thank you (c) a sticky, messy table (d) dirty hands with food
15. 15.True or false: “saying thank you” is poor customer service. (a) True (b) False
16. 16.Which of these is poor customer service? (a) listening to complaints (b) chatting on the phone (c) saying thank you (d) giving correct change
17. 17.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) hiding the prices (d) chatting on the phone
18. 18.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) a tidy stall table (d) chatting on the phone
19. 19.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) listening to complaints (d) a tidy stall table
20. 20.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
21. 21.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
22. 22.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
24. 24.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
25. 25.True or false: “saying thank you” is good customer service. (a) False (b) True
26. 26.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
27. 27.Which of these is poor customer service? (a) serving friends first (b) clean, covered food (c) giving correct change (d) listening to complaints
28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) sorry for a long wait (d) saying thank you
29. 29.Which of these is good customer service? (a) dirty hands with food (b) giving correct change (c) chatting on the phone (d) hiding the prices
30. 30.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
31. 31.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) a clear price board (d) arguing with a buyer
33. 33.True or false: “clean, covered food” is good customer service. (a) True (b) False
34. 34.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) rude replies (d) counting change wrongly
36. 36.True or false: “listening to complaints” is poor customer service. (a) False (b) True
37. 37.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
38. 38.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) arguing with a buyer (d) listening to complaints
39. 39.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
40. 40.Which of these is good customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) hiding the prices (d) ignoring a customer

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