Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 390 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) sorry for a long wait (d) greeting with a smile
2. 2.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
3. 3.True or false: “listening to complaints” is poor customer service. (a) False (b) True
4. 4.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
5. 5.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) ignoring a customer (d) sorry for a long wait
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) a clear price board (d) rude replies
7. 7.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) fixing mistakes quickly (d) clean, covered food
9. 9.True or false: “hiding the prices” is good customer service. (a) True (b) False
10. 10.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
11. 11.True or false: “a clear price board” is good customer service. (a) False (b) True
12. 12.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) hiding the prices (d) saying thank you
13. 13.Which of these is poor customer service? (a) a sticky, messy table (b) listening to complaints (c) saying thank you (d) fixing mistakes quickly
14. 14.True or false: “rude replies” is good customer service. (a) True (b) False
15. 15.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
16. 16.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) counting change wrongly (d) fixing mistakes quickly
17. 17.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) ignoring a customer (d) saying thank you
19. 19.Which of these is good customer service? (a) rude replies (b) a clear price board (c) chatting on the phone (d) counting change wrongly
20. 20.Which of these is good customer service? (a) saying thank you (b) ignoring a customer (c) dirty hands with food (d) serving friends first
21. 21.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) sorry for a long wait (d) rude replies
23. 23.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) a clear price board (d) fixing mistakes quickly
24. 24.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) ignoring a customer (d) saying thank you
25. 25.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
27. 27.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) greeting with a smile (d) dirty hands with food
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
30. 30.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
31. 31.True or false: “saying thank you” is good customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) a clear price board (d) hiding the prices
33. 33.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
34. 34.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
35. 35.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
36. 36.True or false: “ignoring a customer” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) dirty hands with food (d) rude replies
40. 40.Which of these is poor customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) clean, covered food (d) greeting with a smile

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