Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 40 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
2. 2.True or false: “serving friends first” is good customer service. (a) True (b) False
3. 3.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
4. 4.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) chatting on the phone (d) sorry for a long wait
5. 5.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) saying thank you (d) a sticky, messy table
6. 6.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
8. 8.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
9. 9.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
11. 11.Which of these is good customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) arguing with a buyer (d) serving friends first
12. 12.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
14. 14.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
15. 15.True or false: “dirty hands with food” is good customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) greeting with a smile (d) ignoring a customer
19. 19.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) rude replies (d) a sticky, messy table
20. 20.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) sorry for a long wait (d) a clear price board
21. 21.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) fixing mistakes quickly (d) dirty hands with food
22. 22.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) counting change wrongly (d) rude replies
23. 23.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) saying thank you (d) rude replies
24. 24.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
25. 25.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) ignoring a customer (d) a tidy stall table
26. 26.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) fixing mistakes quickly (d) clean, covered food
28. 28.True or false: “a tidy stall table” is good customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
30. 30.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) a tidy stall table (d) a sticky, messy table
31. 31.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
32. 32.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) dirty hands with food (d) listening to complaints
34. 34.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) giving correct change (d) ignoring a customer
35. 35.True or false: “giving correct change” is poor customer service. (a) True (b) False
36. 36.True or false: “listening to complaints” is poor customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) arguing with a buyer (d) clean, covered food
38. 38.True or false: “rude replies” is poor customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) chatting on the phone (d) ignoring a customer
40. 40.True or false: “counting change wrongly” is good customer service. (a) True (b) False

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