Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 391 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
2. 2.Which of these is good customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) serving friends first (d) hiding the prices
3. 3.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) dirty hands with food (d) rude replies
4. 4.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) serving friends first (d) a tidy stall table
5. 5.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) dirty hands with food (d) clean, covered food
7. 7.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
8. 8.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
9. 9.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
10. 10.True or false: “saying thank you” is good customer service. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) listening to complaints (d) sorry for a long wait
12. 12.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) arguing with a buyer (d) ignoring a customer
14. 14.Which of these is good customer service? (a) listening to complaints (b) dirty hands with food (c) a sticky, messy table (d) counting change wrongly
15. 15.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
16. 16.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) ignoring a customer (d) serving friends first
19. 19.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
21. 21.True or false: “a clear price board” is good customer service. (a) True (b) False
22. 22.True or false: “chatting on the phone” is good customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) a tidy stall table (d) a sticky, messy table
25. 25.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
27. 27.True or false: “giving correct change” is poor customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) a tidy stall table (d) counting change wrongly
29. 29.Which of these is good customer service? (a) dirty hands with food (b) sorry for a long wait (c) rude replies (d) hiding the prices
30. 30.Which of these is poor customer service? (a) clean, covered food (b) counting change wrongly (c) listening to complaints (d) giving correct change
31. 31.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) ignoring a customer (d) giving correct change
32. 32.True or false: “dirty hands with food” is good customer service. (a) False (b) True
33. 33.True or false: “giving correct change” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
35. 35.True or false: “saying thank you” is poor customer service. (a) False (b) True
36. 36.Which of these is good customer service? (a) chatting on the phone (b) saying thank you (c) serving friends first (d) a sticky, messy table
37. 37.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
38. 38.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
39. 39.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) rude replies (b) sorry for a long wait (c) a clear price board (d) giving correct change

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