Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 392 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
3. 3.Which of these is poor customer service? (a) a clear price board (b) rude replies (c) fixing mistakes quickly (d) saying thank you
4. 4.True or false: “saying thank you” is good customer service. (a) True (b) False
5. 5.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) a tidy stall table (d) serving friends first
6. 6.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) counting change wrongly (d) fixing mistakes quickly
7. 7.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
8. 8.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) giving correct change (d) dirty hands with food
9. 9.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) chatting on the phone (d) dirty hands with food
10. 10.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) a tidy stall table (d) dirty hands with food
11. 11.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) giving correct change (d) a sticky, messy table
13. 13.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
15. 15.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
16. 16.True or false: “listening to complaints” is poor customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) giving correct change (d) saying thank you
18. 18.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
19. 19.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) counting change wrongly (d) a tidy stall table
20. 20.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
22. 22.Which of these is good customer service? (a) a sticky, messy table (b) saying thank you (c) chatting on the phone (d) ignoring a customer
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) dirty hands with food (d) a tidy stall table
24. 24.True or false: “rude replies” is good customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) giving correct change (d) rude replies
26. 26.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) chatting on the phone (d) greeting with a smile
27. 27.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) a tidy stall table (d) sorry for a long wait
28. 28.True or false: “hiding the prices” is poor customer service. (a) False (b) True
29. 29.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
30. 30.True or false: “greeting with a smile” is good customer service. (a) False (b) True
31. 31.True or false: “hiding the prices” is good customer service. (a) False (b) True
32. 32.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) sorry for a long wait (d) hiding the prices
34. 34.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
35. 35.True or false: “ignoring a customer” is good customer service. (a) True (b) False
36. 36.True or false: “giving correct change” is poor customer service. (a) True (b) False
37. 37.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
38. 38.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) counting change wrongly (d) a clear price board
39. 39.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
40. 40.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them

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