Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 393 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) giving correct change (d) ignoring a customer
2. 2.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
5. 5.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) ignoring a customer (d) greeting with a smile
6. 6.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
7. 7.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
8. 8.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) fixing mistakes quickly (d) counting change wrongly
9. 9.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) a clear price board (d) ignoring a customer
10. 10.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) saying thank you (d) counting change wrongly
12. 12.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) giving correct change (d) saying thank you
13. 13.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
15. 15.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
16. 16.True or false: “dirty hands with food” is good customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) saying thank you (d) a sticky, messy table
18. 18.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) fixing mistakes quickly (d) arguing with a buyer
19. 19.Which of these is good customer service? (a) listening to complaints (b) rude replies (c) hiding the prices (d) chatting on the phone
20. 20.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) chatting on the phone (d) a tidy stall table
21. 21.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) saying thank you (d) a sticky, messy table
22. 22.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) giving correct change (d) clean, covered food
23. 23.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
25. 25.True or false: “a tidy stall table” is good customer service. (a) False (b) True
26. 26.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
27. 27.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) sorry for a long wait (d) serving friends first
28. 28.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
29. 29.Which of these is poor customer service? (a) arguing with a buyer (b) clean, covered food (c) giving correct change (d) a tidy stall table
30. 30.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) listening to complaints (d) dirty hands with food
31. 31.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
32. 32.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
33. 33.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) sorry for a long wait (d) rude replies
34. 34.True or false: “a clear price board” is poor customer service. (a) False (b) True
35. 35.True or false: “counting change wrongly” is good customer service. (a) False (b) True
36. 36.True or false: “listening to complaints” is poor customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) ignoring a customer (d) dirty hands with food
38. 38.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
39. 39.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
40. 40.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) a tidy stall table (d) ignoring a customer

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