Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 394 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
2. 2.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) a tidy stall table (d) hiding the prices
3. 3.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) serving friends first (d) clean, covered food
4. 4.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
5. 5.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) clean, covered food (d) a sticky, messy table
6. 6.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) hiding the prices (d) saying thank you
7. 7.Which of these is poor customer service? (a) clean, covered food (b) chatting on the phone (c) greeting with a smile (d) a tidy stall table
8. 8.Which of these is poor customer service? (a) counting change wrongly (b) listening to complaints (c) fixing mistakes quickly (d) a clear price board
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
11. 11.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
13. 13.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
14. 14.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
16. 16.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
17. 17.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
19. 19.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) clean, covered food (d) rude replies
20. 20.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) counting change wrongly (d) listening to complaints
21. 21.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) clean, covered food (d) arguing with a buyer
22. 22.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) giving correct change (d) a sticky, messy table
23. 23.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) sorry for a long wait (d) counting change wrongly
25. 25.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
27. 27.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) listening to complaints (d) counting change wrongly
28. 28.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
29. 29.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
30. 30.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
31. 31.True or false: “hiding the prices” is poor customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) hiding the prices (d) a tidy stall table
34. 34.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) greeting with a smile (d) ignoring a customer
35. 35.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
36. 36.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
37. 37.True or false: “clean, covered food” is poor customer service. (a) True (b) False
38. 38.True or false: “a clear price board” is poor customer service. (a) False (b) True
39. 39.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
40. 40.True or false: “saying thank you” is poor customer service. (a) False (b) True

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