Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 395 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) a tidy stall table (b) hiding the prices (c) fixing mistakes quickly (d) greeting with a smile
2. 2.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
4. 4.True or false: “a tidy stall table” is good customer service. (a) False (b) True
5. 5.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) chatting on the phone (d) clean, covered food
6. 6.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) giving correct change (d) serving friends first
7. 7.Which of these is good customer service? (a) clean, covered food (b) hiding the prices (c) dirty hands with food (d) counting change wrongly
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
9. 9.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
10. 10.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
11. 11.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
12. 12.Which of these is poor customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) sorry for a long wait (d) giving correct change
13. 13.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) giving correct change (d) arguing with a buyer
14. 14.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
15. 15.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) greeting with a smile (d) dirty hands with food
17. 17.Which of these is good customer service? (a) a sticky, messy table (b) sorry for a long wait (c) hiding the prices (d) chatting on the phone
18. 18.True or false: “chatting on the phone” is good customer service. (a) True (b) False
19. 19.True or false: “a clear price board” is good customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) clean, covered food (d) arguing with a buyer
21. 21.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
22. 22.True or false: “rude replies” is good customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) giving correct change (d) greeting with a smile
24. 24.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) serving friends first (d) giving correct change
26. 26.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) hiding the prices (d) a sticky, messy table
27. 27.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) ignoring a customer (d) greeting with a smile
28. 28.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) a sticky, messy table (d) saying thank you
29. 29.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) clean, covered food (d) arguing with a buyer
31. 31.Which of these is good customer service? (a) giving correct change (b) chatting on the phone (c) arguing with a buyer (d) counting change wrongly
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) fixing mistakes quickly (d) serving friends first
33. 33.True or false: “giving correct change” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
35. 35.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) arguing with a buyer (d) serving friends first
36. 36.True or false: “greeting with a smile” is good customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) a tidy stall table (d) rude replies
38. 38.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) greeting with a smile (d) chatting on the phone
40. 40.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry

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